Case Study: Hotel Shift Management

To keep an otherwise chaotic operation running smoothly, Bayside faces workforce challenges that range from last-minute sick leave to schedule changes to last-minute overtime. With their reputation resting squarely on their capacity to serve patrons with personal attention, workforce management is a primary concern at Bayside. Their ultimate goal; improve customer service without increasing labor costs.

Monumental Workforce Management Challenges

The management staff had been struggling to find an employee timekeeping and scheduling system that put an end to understaffing, could be adjusted on the fly, kept all parties informed about scheduling changes, tracked data for DOL compliance, and made sure that time cards were turned in on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed accurate data to design scheduling strategies that eliminated waste while maintaining an exceptional standard of service for their guests.

Bayside needed a hotel employee scheduling solution that would meet scheduling objectives while offering greater flexibility for employees and less busy work for managers.

Time and Attendance Made Easy With StaffMetrix HR

The WorkforceHUB time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows employees to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature considerably reduces missed and duplicate punches, time card accuracy has improved substantially.

TimeSimplicity Cleans up the Scheduling Mess

TimeSimplicity has transformed the scheduling process for Bayside managers and employees. It offers supervisors smart tools for uncomplicated, hassle-free scheduling and enables staff members to take over many tasks previously done by managers. Bayside managers are amazed at how effortless it is to create, save, and change recurring schedules.

SOLUTION — WorkforceHUB

• TimeSimplicity for expedited scheduling and mobile coordination.
• TimeWorksPlus for integrated time and attendance tracking.
• Mobile access offers employee access and management control.

Employees and management appreciate the automation and centralization of scheduling operations. Employees post schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has confirmed a schedule change, TimeSimplicity alerts the worker; eliminating endless phone calls, texts, and emails.

TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and elevated staff efficiency.

Employee hours are controlled with customized system notifications and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department supervisor scheduling precision.

WorkforceHUB is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, minimize labor costs, and maintain regulatory compliance.